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Return Policy

We 100% Guarantee that your LED Sign will arrive to you in excellent condition. We have less than a 1% breakage rate.

If there is a problem with your order, please contact us immediately at 1-800-229-5213 or through our customer contact form so we can promptly resolve it for you.

Product Return Policies



Cancellation



If you cancel your order before the item has shipped, we will reduce our 20% restocking fee to a 10% cancellation fee. This does not apply to custom, outdoor, or stock signs with modifications ( flashing, color changes). There are no refunds or exchanges on customized and outdoor signs.

Exchanges



Due to the nature of the product, there are no refunds accepted, only exchanges.

If you need to exchange something, please send an email via the customer contact form or call us at 1-800-229-5213 within 4 business days of receiving your order for authorization for the exchange. There will be a 20% restocking fee for all exchanges, and we will only accept authorized exchanges within 4 business days as long as the items are unused and in the original packaging. Beyond this period, all sales are final.


* Custom Signs - There are absolutely no returns or exchanges for custom signs or custom products. Please make sure that you verify all information prior to ordering.

For your protection, please be sure to send back the item in the original shipping container and insure the product for the full value.

Warranty Policy



For Items Damaged by the Shipping Company: Upon initial arrival of product: All orders are guaranteed to arrive without breakage. If upon delivery (and following the instructions for testing) the product does not light, please contact us within 3 business days of the arrival of your product. A damage call tag will be issued with UPS for the pick up and return of the product for repair or replacement. UPS will pick up (within 72 hours) the damaged product for inspection and return the item to our factory after this routine inspection. Please allow 4-8 business days to return the repaired sign. Note: In almost all cases, we repair the sign. Because of the wide range of products (2000+ different designs), offering a replacement is almsot never possible.

1-Year Warranty on Electrical Parts Only

Please keep all original packaging for the duration of the warranty period.

You must assist us in remotely troubleshooting the sign, incuding requests to take pictures and send them to us.  If you are unable to assist, including sending pictures, we cannot honor the warranty.

Under warranty terms, customers will be responsible for the initial shipping (to our U.S. warehouse) for testing.  We do often waive this policy and cover the shipping ourselves if you work with us by supplying pictures of the issue, and actively participate in troubleshooting steps.

All LED sign products carry a one (1) year limited warranty from date of purchase. Warranty covers only the electrical parts of the sign. Warranty does not cover customer negligence or physical damage. The warranty is based on the product being returned for evaluation in the original box. Product not returned in its original packaging will null & void the original warranty.

You must contact our customer service department prior to shipping the product back to us. Merchandise shipped to us without prior approval is not researched or repaired.


Important Note: The customer is responsible for the cost of shipping the item to our warehouse for warranty service.  We may, and often do, waive this policy, provided you assist us with troubleshooting by supplying pictures, accepting replacement parts, etc. BrightLEDSigns.com will bear the cost of shipping the repaired or replacement sign. Unauthorized returns will not be accepted and will be returned to the customer. Please allow 4-8 business days to ship the repaired, or a replacement product. 

 

Warranty on Programmable LED Signs

"Dead Pixel" policy. As with every supplier of programmable LED signs, a single dead pixel is not covered under the warranty. 

INDOOR and WINDOWFRONT SIGNS

We will repair dead pixels if the total number of dead pixels exceeds 0.5% (one half of one percent) of the pixels on the sign. For example, a 7 pixel by 80 sign has 560 pixels. We will repair the dead pixels once there are at least 3 dead pixels. 

OUTDOOR SIGNS

Our Outdoor programmable signs are made from modules that are 16 pixels high X 16 pixels wide.  Each module has 256 pixels.  If any single module has 3 or more dead pixels, we will repair the module during the warranty period.

For defective power supplies, we will send replacements once the defective power supply is received at our repair facility.  If you cannot secure a licensed electrician to remove and replace the power supply, we can repair the sign at our facilities, but you will be responsible for shipping costs both ways.

Cancellations

We work hard to make sure that all our customers are 100% satisfied with their purchase. If you need to cancel your order for any reason, we will try to credit your card the same business day, but ONLY if your order has not already been processed. Please note that you cannot cancel your order after it has been processed and/or shipped. Depending on your credit card's processes, it may take 5-7 business days before you see the credit on your statement. If you have any questions or concerns about your cancellation, please feel free to contact us.